NOC Engineers play a crucial role in ensuring the uninterrupted operation of a telecommunications network. They are responsible for monitoring network performance, identifying and resolving issues, and collaborating with various teams to maintain high-quality service for customers. This role demands a proactive approach to network management, strong technical skills, and the ability to work effectively under pressure, particularly in critical situations like network outages. The role would suit someone with fibre knowledge and experience of Juniper and/or Cisco systems.

What you will be doing:

• Continuously monitor the telco network infrastructure, including switches, routers, servers, and other network equipment, to ensure optimal performance and availability.
• Detect network faults, outages, and performance degradation and promptly respond to incidents by implementing necessary troubleshooting procedures.
• Diagnose and resolve network issues in a timely and efficient manner, identifying the root causes and implementing corrective actions.
• Maintain comprehensive records of network events, incidents, and resolutions. Update network diagrams, logs, and documentation as necessary.
• Conduct routine maintenance tasks, including firmware upgrades, patch management, and hardware replacements to prevent potential issues and improve network reliability.
• Work closely with other network and IT teams to ensure seamless communication and resolution of complex issues. Provide support for network engineers, system administrators, and other related professionals.
• Analyse network performance data and implement improvements to optimize the network's performance and capacity.
• Assist in maintaining network security by following security policies, applying best practices, and promptly addressing security incidents or breaches.
• Utilize network monitoring and management tools (e.g., SNMP, NMS, and ticketing systems) to track network performance and automate routine tasks.
• Work in shifts, as NOCs often provide 24/7 support to ensure network continuity. 

About you

You will have:

• Proven experience with Juniper and Cisco networking equipment, including configuration, maintenance, and troubleshooting.

• Familiarity with CLI commands, routing protocols (BGP, OSPF, etc.), and switch configurations on Juniper and Cisco platforms

• Certifications CCNA (Cisco Certified Network Associate) or JNCIA (Juniper Networks Certified Associate) are highly desirable.

• Knowledge of fibre optic technologies and integration with networking devices.

The benefits at APF...

At AllPoints Fibre, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending. 

About us:

Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

APFN is now a leading wholesale provider of full-fibre broadband solutions, dedicated to transforming the digital landscape by delivering ultra-fast, dependable, and affordable internet services to businesses and homes across the UK. We are committed to providing exceptional customer service, creating innovative products and services and lead of sustainability.

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect!

Next steps 

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here!

If you require any reasonable adjustments to be made during your interview process, please tell us in your application.