It is an exciting time to join APFN, we are now a leading wholesale provider of full-fibre broadband solutions, dedicated to transforming the digital landscape by delivering ultra-fast, dependable, and affordable internet services to businesses and homes across the UK. We are committed to providing exceptional customer service, creating innovative products and services and lead of sustainability.

The Provisioning Coordinator at AllPoints Fibre manages customer orders from the point of order to full delivery of the circuits and handover to billing. In this role you will ensure suppliers and partners stay informed at all stages of the order process ensuring we provide high quality updates and set clear expectations to ensure our wholesale partners can update the end user effectively.

Location Sheffield/Hybrid

About you

We are looking for experienced provisioning or onboarding professionals who are passionate about service excellence and knowledgeable about fibre and ethernet products. You will need to be able to prioritise a busy workload and have an enthusiasm towards finding new ways of working.

Responsibilities

• Work with Sales (Support) to manage handover of Ethernet and FTTP orders (modification, cease, new provide) from Sales into Provisioning, including process, systems, internal and external communications.
• Ensure orders are placed with our suppliers accurately and in a timely manner.
• Take ownership and manage multiple deliverables at various stages of provisioning.
• Manage the consumer/business provisioning WIP to deliver circuits to time and budget, keeping customers appropriately informed at all stages: 

1. Liaising with suppliers via chat, email, telephone to be able to provide timely updates for customers. 
2. Managing CPE dispatch/returns and logistics, collaborating with network operations for asset and configuration item management. 
3. Exception handling in the event of order delay or failure. 
4. Engage with supplier provisioning and escalation teams, service management based on their prescribed customer service plan. 
5. Manage ECCs to ensure costs are agreed and recovered. 
6. Ensure accurate and timely handover of customer circuit to live service, test and acceptance.

• Work with Revenue Assurance to ensure all circuits are handed over to billing in a timely and accurate manner, validating that:

1. customers are successfully accurately billed their first full month. 
2. finance are notified of the supplier cost, start date and duration.

• Create, use, continually review and update how-to-guides for all products and suppliers. 
• Effectively escalate any issues/bugs or risks that may cause failure or poor customer experience.

The benefits at APF...

At AllPoints Fibre, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending. 

About us:

Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

APFN is now a leading wholesale provider of full-fibre broadband solutions, dedicated to transforming the digital landscape by delivering ultra-fast, dependable, and affordable internet services to businesses and homes across the UK. We are committed to providing exceptional customer service, creating innovative products and services whilst leading through sustainability.

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect!

Next steps 

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here!

If you require any reasonable adjustments to be made during your interview process, please tell us in your application.