The Pre-Sales Technical Consultant role is responsible for providing technical solutions to new & existing customers. 

In this role you will play a key part in the onboarding experience of our customers. With a focus on how customers can consume the services from APFN in the most automated way possible with an API native approach, the role requires someone who can understand our customers existing development stack to make recommendations on where APFN are able to add unique value.

We are looking for someone with proven experience in a telecoms business/industry and understanding of the commercial wholesale market. To be successful in this role you will also have knowledge of modern API standards such as TM Forum. 

The Pre-Sales Technical Consultant is responsible for actively driving and managing the pre-sales process with our customers across all go to market channels. You must be able to articulate the company’s product & technology portfolio, positioning to both business and technical users. The role will provide technical assistance and guidance during both the onboard & pre-sales process, by identifying customers requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

More about what you will be doing:

• Attend meetings with potential partners to determine technical and business requirements and ensuring that all necessary information is collated prior to onboarding and engagement of solution execution.

• Provide technical solutions in a professional manner and to agreed timeframes.
• Create and confidently deliver technical presentations internally and externally.
• Deliver training on solutions and provide product support to partners and internal stakeholders.
• Create internal design configuration documentation including network diagrams with technical explanations.
• Work with Product Management to feedback on issues with current products and provide input around new products.
• Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
• Able to understand business drivers and risks involved to the customer and to APFN.
• Sell technical solutions to the customer with professionalism and enthusiasm.
• Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s.
• Adhere to the Company’s quality and business processes.
• To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients in a partnership with APFN.
• To assume responsibility for running a bid team, where relevant Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery
• Ability to demonstrate APFN products and technologies effectively to audiences of varied technical knowledge

Person Specification

This role requires someone with excellent communication skills, able to be the main point of contact for the customer on pre-sales and pre-boarding process'. You will have proven experience in our sector and have strong technical insight into API standards such as TM Forum.

In addition we would be interested in hearing about your skills in the following areas:

• Knowledge of TCP/IP v4 and an understanding of TCP/IP v6.
• Internet technologies (routing, switching and general network. infrastructure) including technologies associated with the ISP market.
• Security issues and technologies concerning the industry, together with a demonstrable interest in keeping abreast with technical developments in this field.
• Knowledge of connectivity methods using fibre presentation.

The benefits at APF...

At AllPoints Fibre, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending. 

About us:

Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

APFN is now a leading wholesale provider of full-fibre broadband solutions, dedicated to transforming the digital landscape by delivering ultra-fast, dependable, and affordable internet services to businesses and homes across the UK. We are committed to providing exceptional customer service, creating innovative products and services whilst leading through sustainability.

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect!

Next steps 

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here!

If you require any reasonable adjustments to be made during your interview process, please tell us in your application.