The Lead/Senior Process Analyst at APFN will mostly work within a core domain of the business to develop a deep understanding of its strategic goals and how it operates. You will work both independently across projects and as member of a project team to lead the design, analysis, and documentation of business processes. You will also lead and support other Process Analysts working on projects within your domain.

What you will be doing:

Process Optimisation:

• Lead the process optimisation efforts within their domain, implementing a proactive approach to continuous process improvement

Process Modelling:

• Contribute to establishing best practice approach to Process Analysis
• Lead workshops and interviews with stakeholders to understand as-is and to-be processes
• Accurately document processes 
• Collaborate with other Business Analysts and Process Analysts to ensure clear interaction between processes
• Support and clarify processes as required

Supporting Go Live (as required):

• Produce Knowledge Articles, Training Material, and Work instructions
• Support testing

Line Management:

• Guide and support, and in some cases line-manage Process Analysts working on projects within your domain to ensure effective delivery.

About you: 

You will have worked on at least 4 large projects as Lead Process Analyst and have demonstrable experience implementing continuous process improvement along with demonstrable experience in stakeholder management and relationship building.

It would be good, but not essential if you have an expert understanding of Lucid and Confluence. You have worked as a Process Analyst in a Telco environment and line managed Process Analysts in the past. 

It would be great if you hold a Six Sigma certification and/or have a degree in Business Systems or IT

The benefits at APF...

At AllPoints Fibre, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending. 

About us:

Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

APFN is now a leading wholesale provider of full-fibre broadband solutions, dedicated to transforming the digital landscape by delivering ultra-fast, dependable, and affordable internet services to businesses and homes across the UK. We are committed to providing exceptional customer service, creating innovative products and services whilst leading through sustainability.

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect!

Next steps 

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here!

If you require any reasonable adjustments to be made during your interview process, please tell us in your application.