We are looking for a highly capable CX Product Manager to own the definition and continuous improvement of our Partners end-to-end interactions with aquila. This role interfaces with product management, technical product management, on-boarding, pre-sales, sales and the Partners themselves, ensuring that AllPoints’ digital CX adds demonstratable value to our Partners and is market leading.

You will be responsible for driving the CX roadmap, working with product, Partners / Partner facing and commercial teams to shape how our Partners interactions with aquila will evolve.

What you will be doing:

• Own and accountable for the development of the end-to-end CX product roadmap, from requirements gathering through to deployment and continuous improvement
• Accountable for the CX product roadmap deliverables – APIs, API access and single Portal approach
• Work with Partners, Commercial and wider APFN team in identifying and designing the optimum Partner experience to drive Partner and APFN efficiencies
• Focusing on developing API first and automated interactions to drive volume in a wholesale market
• Collaborating with our Product Management, Order Management and POC teams to ensure all L2C / T2R journeys and applicable product features are logically linked for ease of use for the Partner
• Collaborating with our Product Managers to ensure the GTM and commercial proposition encompasses the CX benefits
• Keeping abreast of latest technologies / trends, e.g. AI and how they could evolve our CX
• Driving best practice governance and product in life management

About you:

We are seeking a highly experienced and customer-focused CX Product Designer or Product Manager with a strong background in the wholesale telecoms industry. The ideal candidate will have a proven track record in defining customer experience (CX) requirements, creating specifications, and managing budgets. You will have hands-on experience in designing and continuously improving SSO portals, and be comfortable working with an API-first approach.

You should have successfully implemented CX strategies across Lead-to-Cash (L2C) and Trouble-to-Resolve (T2R) environments, ideally within a telecoms context involving products such as Ethernet, FTTP, and SOGEA. A customer-first mindset is essential, with a passion for embedding customer needs into every stage of product development.

Strong communication and collaborative leadership skills are key, along with the ability to think critically, manage risk effectively, and maintain a high level of attention to detail. You’ll be self-motivated, empowered to take initiative, and thrive in fast-paced, sometimes ambiguous environments.

The benefits at APFN...

At AllPoints Fibre Networks, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending.

Our commitment to Diversity, Equity and Inclusion...

At AllPoints Fibre, diversity makes us stronger. We’re building an inclusive workplace where everyone feels valued, respected, and empowered to thrive. We’re committed to:

• Fair pay and equal opportunities for all
• Supporting underrepresented groups through our Women in Telecoms Network
• Investing in future talent with our apprenticeship scheme and mentorship programmes
• Ensuring every employee completes Equality, Diversity & Inclusion training
• Creating a culture where every voice is heard and everyone has the opportunity to grow

We welcome applicants from all backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply — we’d love to hear from you.

About us:

At AllPoints Fibre Networks (APFN), we make access to the UK’s full fibre rollout seamless, scalable, and seriously stress-free. We're a customer-first, future-ready network wholesaler. Empowering our partners with a frictionless route to the largest full fibre footprint in the UK.

We’re a team that values curiosity, ambition, and a get-things-done attitude. We’re fast-paced but supportive. Serious about what we do but never take ourselves too seriously. Whether you’re collaborating across teams, solving complex challenges, or celebrating success. You’ll find an environment where you can flourish and make a real impact.

Next steps

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

If you require any reasonable adjustments to be made during your interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.