Join our collaborative IT team in Exeter and make a real impact!

We’re looking for a skilled and enthusiastic Service Desk Engineer to support colleagues across the business by resolving support desk requests and keeping operations running smoothly.

This is a fantastic opportunity to join a dynamic and forward-thinking organisation on an initial 6-month Fixed Term Contract (FTC) — ideal for someone who enjoys solving problems, working with great people, and making a difference every day.

This is an Exeter based role, 4 days a week office based. 

AllPoints Fibre is revolutionising connectivity across the UK. 

As a cutting-edge full fibre network wholesaler, we simplify access to high-speed broadband through a powerful, API-driven platform that unifies major networks like Openreach, BT Wholesale, and CityFibre. 

Our agile platform, aquila, empowers service providers with seamless automation, real-time visibility, and rapid scalability, making it an exciting environment for IT professionals who thrive on innovation, efficiency, and delivering smarter digital solutions.

Role Overview:

As a Service Desk Engineer, you will be responsible for all tickets coming into the Service Desk and approved support channels. You will be the face of IT and will aim to resolve all support requests on the first ask, collaborating with your colleagues in 1^st
and 2^nd line to maintain service excellence. You will be reporting to the 1^st
Line Team Leader.

The key responsibilities will include:

• Providing service desk support, ensuring a positive and efficient experience
• Handling 1st line support inquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications and any other business system
• Applying troubleshooting skills to tackle tickets in the first instance
• Proficiently troubleshooting printer issues and offering quick resolutions
• Administering Active Directory, proficiently creating and managing user accounts and permissions
• Managing SharePoint and OneDrive, assisting with user access, permissions, and troubleshooting
• Troubleshooting any Microsoft application the business uses
• Proven experience in setting up devices using Microsoft Autopilot and configuring laptops, tablets, and mobiles for new starters
• Conducting timely onboarding and setup for new employees, ensuring seamless integration to the company
• Disabling user accounts and devices in a secure and efficient manner
• Maintaining clear and detailed documentation of support interactions, resolutions, and system configurations
• Providing clear and concise instructions to users and collaborating effectively with team members and various levels of stakeholders
• Prioritising and escalating issues professionally, ensuring timely resolution and minimizing downtime for users.

Person Specification:

Your Skills:

• Proven experience in an IT 1^st or 2^nd line role
• Technical knowledge in M365 and Service Desk methodologies
• Good communication and interpersonal skills
• Technical knowledge of Windows operating systems, application delivery and patching

Desirable:

• ITIL v3/v4 foundation certification
• Batchelors degree in IT, Computer Science, or a related field
• Drivers’ License will be advantageous

The benefits at APFN...

At AllPoints Fibre Networks, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending.

Our commitment to Diversity, Equity and Inclusion...

At AllPoints Fibre, diversity makes us stronger. We’re building an inclusive workplace where everyone feels valued, respected, and empowered to thrive. We’re committed to:

• Fair pay and equal opportunities for all
• Supporting underrepresented groups through our Women in Telecoms Network
• Investing in future talent with our apprenticeship scheme and mentorship programmes
• Ensuring every employee completes Equality, Diversity & Inclusion training
• Creating a culture where every voice is heard and everyone has the opportunity to grow

We welcome applicants from all backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply — we’d love to hear from you.

About us:

At AllPoints Fibre Networks (APFN), we make access to the UK’s full fibre rollout seamless, scalable, and seriously stress-free. We're a customer-first, future-ready network wholesaler. Empowering our partners with a frictionless route to the largest full fibre footprint in the UK.

We’re a team that values curiosity, ambition, and a get-things-done attitude. We’re fast-paced but supportive. Serious about what we do but never take ourselves too seriously. Whether you’re collaborating across teams, solving complex challenges, or celebrating success. You’ll find an environment where you can flourish and make a real impact.

Next steps

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

If you require any reasonable adjustments to be made during your interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.