Here at AllPoints Fibre (APFN), we're transforming fibre connectivity across the UK and that's no small task. So, we're on the hunt for talented individuals to join our journey.

Role Overview

We’re on the lookout for a Platform Operations Centre (POC) Engineer to join our growing team. The POC Engineer plays a crucial role in ensuring the uninterrupted operation of APFN network. They are responsible for monitoring network performance, identifying and resolving issues, and collaborating with various teams to maintain high-quality service for customers. This role demands a proactive approach to network management, strong technical skills, and the ability to work effectively under pressure, particularly in critical situations like network outages.

Responsibilities: 

• Working in shifts pattern 4 On, 4 off, 12 hours shift rota.

• Continuously monitoring the APFN network infrastructure, including switches, routers, servers, and other network equipment, to ensure optimal performance and availability.

• Detecting network faults, outages, and performance degradation and promptly responding to incidents by implementing necessary troubleshooting procedures.

• Diagnosing and resolving network issues in a timely and efficient manner, identifying the root causes and implementing corrective actions.

• Maintaining comprehensive records of network events, incidents, and resolutions via Incident tickets on SNOW. Updating network diagrams, logs, and documentation as necessary.

• Conducting routine maintenance tasks, including firmware upgrades, patch management, and hardware replacements to prevent potential issues and improve network reliability.

• Working closely with APFN internal teams to ensure seamless communication and resolution of complex issues. Providing support for network engineers, system administrators, and other related professionals.

• Analysing network performance data and implementing improvements to optimize the network's performance and capacity.

• Assist in maintaining network security by following security policies, applying best practices, and promptly addressing security incidents or breaches.

• Utilizing network monitoring and management tools (e.g., SNMP, NMS, and ticketing systems) to track network performance and automate routine tasks.
  

What we’re looking for

Your skills:

• Analytical and problem-solving abilities, demonstrated through practical experience and a commitment to finding effective solutions.

• Enabling positive collaboration with colleagues and, when required, constructive engagement with customers.

• Familiarity of network monitoring and management tools, applied in a responsible and efficient manner.

• Familiarity with telecommunications equipment and technologies is considered an advantage, supporting adaptability in specialized environments.

• Proficiency in core network technologies, protocols, and concepts, including TCP/IP, BGP, OSPF, VLANs, and MPLS, with an emphasis on maintaining secure and reliable systems.

• Bachelor's degree in a related field (e.g., Computer Science, Information Technology) or equivalent work experience.

Desirable:

• Professional certifications (e.g., Cisco CCNA, CCNP, or equivalent) are an advantage but not a strict requirement.

The benefits at APFN...

At AllPoints Fibre Networks, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending.

Our commitment to Diversity, Equity and Inclusion...

At AllPoints Fibre, diversity makes us stronger. We’re building an inclusive workplace where everyone feels valued, respected, and empowered to thrive. We’re committed to:

• Fair pay and equal opportunities for all

• Supporting underrepresented groups through our Women in Telecoms Network

• Investing in future talent with our apprenticeship scheme and mentorship programmes

• Ensuring every employee completes Equality, Diversity & Inclusion training

• Creating a culture where every voice is heard and everyone has the opportunity to grow

We welcome applicants from all backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply — we’d love to hear from you.

About us:

At AllPoints Fibre Networks (APFN), we make access to the UK’s full fibre rollout seamless, scalable, and seriously stress-free. We're a customer-first, future-ready network wholesaler. Empowering our partners with a frictionless route to the largest full fibre footprint in the UK.

We’re a team that values curiosity, ambition, and a get-things-done attitude. We’re fast-paced but supportive. Serious about what we do but never take ourselves too seriously. Whether you’re collaborating across teams, solving complex challenges, or celebrating success. You’ll find an environment where you can flourish and make a real impact.

Next steps

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

If you require any reasonable adjustments to be made during your interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.